Information about the Return Policy

A. Conditions & Instructions regarding the Return Policy

 

Consumers have a right to make a return according to the following conditions, whereby the consumer is any natural person who concludes a transaction for purposes that are predominantly unrelated to their commercial or independent professional activities:


A. Conditions & Instructions regarding the Return Policy

Your order is damaged or defective upon arrival

If a product is damaged or defective upon arrival, you can initiate a return procedure to send the product back to us, and that any shipping charges will be refunded back to you, capped at the standard shipping rate of  € 6.95.

  1. Use the online return form to make a return claim.

  2. Within 48 hours, you will receive a email verification with a RMA number, instructions and the address to return the product. You have 14 days effective from the email verification to make a return to the specified address.

  3. Use a registered parcel service, Track and Trace or similar services. We are not responsible for missing parcels.

  4. Indicate the RMA number visibly clear on the top of the package to be returned with a marker.

After receiving the product you will receive a replacement product as soon as possible or we will refund your money.

The costs for return shipment are borne by us and will be refunded to your account within 14 days after receipt of the product.

Your order is incorrect
If you have received a wrong order, you can initiate a return procedure to send the product back to us, and that any shipping charges will be refunded back to you, capped at the standard shipping rate of  € 6.95.

  1. Use the online return form to make a return claim.

  2. Within 48 hours, you will receive a email verification with a RMA number, instructions and the address to return the product. You have 14 days effective from the email verification to make a return to the specified address.

  3. Use a registered parcel service, Track and Trace or similar services. We are not responsible for missing parcels.

  4. Indicate the RMA number visibly clear on the top of the package to be returned with a marker.

After receiving the product you will receive a replacement product as soon as possible or we will refund your money.

The costs for return shipment are borne by us and will be refunded to your account within 14 days after receipt of the product.

You are not satisfied with your order
Look for your rights on the Right of withdrawal for consumers.

The product is defective within the warranty period
If a product becomes defective within the warranty period, you are entitled to warranty. You can initiate a return procedure to send the product back to us, and that any shipping charges is borne at your own cost.

  1. Use the online return form to make a return claim.

  2. Within 48 hours, you will receive a email verification with a RMA number, instructions and the address to return the product. You have 14 days effective from the email verification to make a return to the specified address.

  3. Use a registered parcel service, Track and Trace or similar services. We are not responsible for missing parcels.

  4. Indicate the RMA number visibly clear on the top of the package to be returned with a marker.

When your defective product arrives at our service department, your complaint will be investigated accordingly to our Warranty policy. If your product is defective, the service department will replace or repair and return the repaired or new product to you free of charge.

 

 

The product is defective outside the warranty period
If your product is defective outside the warranty period, no claim can be made under warranty. For any advice regarding repair outside the warranty period, please contact us.

 
 
 
 
 
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EzWiFi is a trade name of Engenius Technologies Europe BV registered in The Netherlands Chamber of Commerce KvK Nr. 30258647

VAT identification number: NL820642502B01

+31 (0) 3 0743 1029

Mon-Fri (0900-1700hrs) CET

Veldzigt 28, 3454PW, DeMeern - The Netherlands

Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks.

©2020 by EZWiFi